Cancelling your IELTS test
For cancellations up to five weeks before the test date for IELTS on paper and up to three weeks before IELTS on computer test date, you will receive a full refund.
If an original medical certificate confirming illness on the date of the test is provided within five working days after the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration charge (25 per cent of the original payment). The medical certificate needs to have a diagnosis written in English or Latin.
Requesting a test day transfer
Requests for transfer of the test date are accepted up to five weeks before the test date. In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form. A transfer fee of 25 EUR will be charged in such cases. Otherwise, requests will be treated as cancellations and no fee will be refunded.
Payment can be made via a direct bank transfer (according to an invoice which would be issued to you). Please follow this link to request invoice. The invoice will be sent to the email address provided by you within the 48 hours after submission.